Building Successful Communities

Pioneers in a bold new world

Where online community managers affiliated with news organizations discuss and share ideas social media and community building.

Latest Activity

Berny, Thomas Knoll, Carrol Bond and 2 more joined Building Successful Communitiesyesterday
Hi Angela, I think I missed your comments. Could you send me some via email at nick@sonamine.com? I'm also happy to discuss over the phone. Looking forward to it.
Angela Connor updated their profileMay 21
2 members updated their profile photosMay 21
Nick, I will GLADLY tell you my wants and needs. Heading over to your site now to check it out.
Yes, it would be great to hear from the community managers what types of REAL analytics would be REALLY useful. I can start it with a simple one -> 'troll alert' would be one. Fair disclosure to all : I started a community analytics project at h...
Wow Nick, one could make some positive changes and absolutely cut costs if that kind of intelligence was provided in such a way that you could make the right moves and KNOW they were the right moves. It seems that the person closest to this would ...
Thanks for the comment, Angela. Amber, Connie and I chatted last week at Community20 and there are good reporting tools out there. I was just wondering what the community thinks about the linkage of the current reporting capabilities to overall ob...

Blog: Online Communty Strategist

Guidelines are important, but interpretation is key

Angela Connor on the importance of interpreting community guidelines when managing online communities.

Can You Build Community Around Life Streams?

Angela Connor says your online presence is not the sum of its parts. A case against the life stream.

What you need to know about community building: A special invitation

Angela Connor invites readers to join the Guerilla Marketing Association's call on Wednesday, July 1, 2009 at 7pm EST when she will be the featured guest discussing her book "18 Rules of Community Engagement".

Building Community Through Excellent Customer Service

Community Manager Angela Connor illustrates the community building capabilities behind excellent customer service.

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Events

 

Forum

Nick Lim

What is the state of community analytics? 6 Replies

Started by Nick Lim. Last reply by Nick Lim Jun 2.

Angela Connor

What constitutes a community?

Started by Angela Connor Apr 20.

Angela Connor

Social media managers in newsrooms?

Started by Angela Connor Mar 19.

Blog Posts

Angela Connor

Podcast: 10 tips for starting and growing an online community

Just thought I'd share an interview I did with former TV anchor turned social media evangelist Tom Tucker for his new Talk Social Media podcast series. I was his first interviewee and he is actively looking for others, so I would encourage you to contact him if you're interested.

Here it is:
10 tips for starting and growing an online community:
Continue

Posted by Angela Connor on March 2, 2009 at 1:06pm

Angela Connor

What's your biggest workplace challenge at the moment?


I have a very thick skin. Anyone who knows me, knows that I do not fall apart easily. This is a good thing, given the fact that I am now in the depths of user-generated content and in a position that brings on a new kind of stress.
The cloak of anonymity donned by the sea of users out i… Continue

Posted by Angela Connor on October 13, 2008 at 11:00am

Angela Connor

User Feedback...in all its Glory!

If you're in need of a Friday laugh, you need to read this. It's the content of a blog I posted in my online community GOLO today showing users what kind of complaints I receive. The empathy came in droves.

Here it is:


Have you ever wondered what kind of e-mails I receive about GOLO? Some of you actively send those e-mails so you may already have a clue. But if you're interested...read on. Some are good, some aren't but it
Continue

Posted by Angela Connor on July 11, 2008 at 12:00pm

Angela Connor

The key to integrating traditional and social media is finding cross-promotional opportunities

I've mentioned the importance of finding cross-promotional opportunities between traditional and social media, integrating the two and illustrating how the two work together, to win allies in the newsroom.
Here's my latest: WRAL TV is producing a series called "Bad Dog" which corresponds with CBS's new series "The Great American Dog Challenge"
To promote this segment, I created a Bad Dog GOLO Group informing users about the segment and lett… Continue

Posted by Angela Connor on June 29, 2008 at 3:00pm

Angela Connor

Are you listening to The Knight Commission streaming right now?

Here's the link.

They are talking about Web 2.0 and technologies for information in communities.

KNIGHT COMMISSION ON THE INFORMATION NEEDS
OF COMMUNITIES IN A DEMOCRACY

Posted by Angela Connor on June 24, 2008 at 11:14am

BECOME AN ONLINE COMMUNITY EVANGELIST

The traditionalists in our organizations who are averse to change will never understand the benefits of online communities until we show them!
 
 

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